TECHNOLOGY
ABOUT CHANDO
CHANDO Consumer Privacy Policy
Last Updated: May 22, 2024Effective Date: May 22, 2024
Privacy Policy Summary
To clearly and concisely outline our personal information handling practices, we have prepared the following privacy policy summary. For more details, please refer to the full text of our Privacy Policy below:
I. What Personal Information We Collect and How We Use It
1. We collect your personal information online-via forms you fill out, content you
upload, or data automatically captured through our Website and application-and offline, through paper
forms at retail or promotional events.
2. We collect your personal information in scenarios such as when you purchase our products or use our services online or offline; register for a membership and engage in associated activities; interact with our social media accounts or opt in to receive our marketing communications; access our application-specific services; contact our customer support; browse our Website or application; or join our online or offline events.
3. The types of personal information we collect include:
4. We collect and process your personal information primarily to fulfill transactions and deliver products or services, register your membership and provide member services, communicate with you, enhance and improve our products and services, carry out marketing and promotional activities, and conduct statistics and analysis.
5. We may request access to your device’s camera, photo library, microphone, and location. You may refuse to grant such permissions. This will not affect your access to the basic features of our application, but certain features may become unavailable.
II. Sharing and Disclosure of Personal Information
2. We collect your personal information in scenarios such as when you purchase our products or use our services online or offline; register for a membership and engage in associated activities; interact with our social media accounts or opt in to receive our marketing communications; access our application-specific services; contact our customer support; browse our Website or application; or join our online or offline events.
3. The types of personal information we collect include:
a. WeChat ID, name, profile photo, and mobile number;
b. Third-party e-commerce account and social media account details;
c. Recipient name, contact number, and delivery address;
d. Transaction history, payment details, and physical store address;
e. Membership account and its status, name, birthday, region, preferences, and skin information;
f. Communication with customer service, user-generated content, and interaction information;
g. Facial photos, videos, images, audio recordings, and generated content;
h. Device information, IP address, browsing history, etc.;
i. Survey responses, product preferences and selections.
b. Third-party e-commerce account and social media account details;
c. Recipient name, contact number, and delivery address;
d. Transaction history, payment details, and physical store address;
e. Membership account and its status, name, birthday, region, preferences, and skin information;
f. Communication with customer service, user-generated content, and interaction information;
g. Facial photos, videos, images, audio recordings, and generated content;
h. Device information, IP address, browsing history, etc.;
i. Survey responses, product preferences and selections.
4. We collect and process your personal information primarily to fulfill transactions and deliver products or services, register your membership and provide member services, communicate with you, enhance and improve our products and services, carry out marketing and promotional activities, and conduct statistics and analysis.
5. We may request access to your device’s camera, photo library, microphone, and location. You may refuse to grant such permissions. This will not affect your access to the basic features of our application, but certain features may become unavailable.
Your personal information will be shared internally within CHANDO and will be processed
strictly within the scope disclosed in this Privacy Policy. In addition, when providing you with
products or services (including marketing and promotional activities), we may entrust logistics
providers, distributors, software or system service providers, data analytics firms, or advertising
service providers to process parts of your personal information to ensure successful delivery and
service. To ensure the proper functioning of our services and the stable operation of our application,
we may integrate third-party SDKs. We conduct strict security assessments on these third-party SDKs and
require the involved parties to assume data protection responsibilities. They must process personal
information in accordance with our Privacy Policy, the intended service purposes, and with adequate
security safeguards to protect your personal information.
III. Storage of Personal Information
We will store and process your personal information solely within China. We retain your
personal information only for the minimum period necessary to fulfill the purposes stated in this Policy
or as permitted or required by applicable laws and regulations.
IV. Your Rights
You have certain rights regarding the processing of your personal information. These
rights include the right to be informed, access and obtain copies, rectify, object, withdraw consent,
change the scope of authorization, opt out of personalized marketing and profiling, delete account, and
erasure. You may exercise these rights through relevant features in our application or by contacting us
directly.
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Full Text of Privacy Policy
Preface
CHANDO fully understands the importance of personal privacy to its consumers and is committed to
protecting all consumers' personal information. We are committed to earning and maintaining your trust
by adhering to key principles in personal information protection, including: accountability, clear
purpose, informed consent, data minimization, security, individual participation, transparency, and
more. CHANDO also commits to adopting industry-standard security practices and taking appropriate
safeguards to protect your personal information. To help you understand how we collect, process, use,
share, and protect your personal information, we have established this Privacy Policy (the “Policy”).
Please read it carefully and make the choices you deem appropriate. Before using any of our products or
services, please read and thoroughly understand this Privacy Policy-especially sectionshighlighted
in bold or underline. Please begin use only after confirming that you fully understand and
agree to the terms. If you have any questions, comments, or suggestions regarding this Privacy Policy,
you may contact us using the methods provided in the “Contact Us” section.
In this Privacy Policy, we will explain the following:
• Scope of this Privacy Policy
• What Personal Information We Collect and How We Use It
• How We Share Your Personal Information
• How We Store and Protect Your Personal Information
• Your Rights Regarding Your Personal Information
• Updates to This Policy
• Contact Us
DefinitionsIf you are reading this Privacy Policy while visiting our Website or application,
please note that by clicking the “Agree” button or checking the relevant box during login,
registration, or data submission, you consent to our collection, use, processing, storage, sharing,
transfer, disclosure, and protection of your personal information in accordance with this Policy. If
you do not agree with the contents of this Policy, you should immediately stop using and exit the
relevant services.
In this Privacy Policy, we will explain the following:
• Scope of this Privacy Policy
• What Personal Information We Collect and How We Use It
• How We Share Your Personal Information
• How We Store and Protect Your Personal Information
• Your Rights Regarding Your Personal Information
• Updates to This Policy
• Contact Us
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“CHANDO”, “we”, “our” or “us”
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Refers to the corporate group composed of Shanghai CHANDO Group Co., Ltd. and its affiliated
companies, including but not limited to JALA (Shanghai) Cosmetics Co., Ltd., Beijing Jialan
Biotechnology Co., Ltd., Shanghai JALA Beauty Sales Co., Ltd., Shanghai Biorrier Pharmaceutical
Technology Co., Ltd., and Shanghai Ligan Perfume Cosmetics Co., Ltd. Each company may be referred to
individually as a “CHANDO Group Member Company”.
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“You”
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Refers to a natural person who purchases our products or uses our services for personal or household
purposes, or otherwise interacts with us as a consumer by browsing our products and services.
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“Personal information”
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Refers to any information, recorded electronically or otherwise, that can identify a specific
natural person either on its own or in combination with other information. Personal information
includes but is not limited to: name, date of birth, gender, phone number, email address, home
address, username, profile photo, preferences and shopping habits, user-generated content, property
and health information, frequently used device information, and unique digital identifiers such as
your computer’s IP address, mobile device MAC address, and cookies.
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“Sensitive personal information”
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Refers to personal information that, if leaked, illegally provided, or misused, may endanger
personal or property safety, and is likely to cause harm to a person’s reputation, physical or
mental health, or result in discriminatory treatment. Types and examples of sensitive personal
information include financial information (such as your bank account), biometric data (such as your
genetic information, fingerprints, and facial features), and identification details (such as your ID
number).
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“Application”
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Refers collectively to WeChat Mini Programs, WeChat official accounts, H5 pages, and other
platform-based applications.
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“Website”
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Refers to personal information that, if leaked, illegally provided, or misused, may endanger
personal or property safety, and is likely to cause harm to a person’s reputation, physical or
mental health, or result in discriminatory treatment. Types and examples of sensitive personal
information include financial information (such as your bank account), biometric data (such as your
genetic information, fingerprints, and facial features), and identification details (such as your ID
number). 中文网站原文内容出错
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“User profiling”
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Refers to the automated processing of personal information to evaluate certain characteristics of a
natural person, especially to analyze or predict their preferences, interests, economic status,
behavior, location, health, reliability, or conduct.
I. Scope of this Privacy Policy
1. This Privacy Policy applies to the personal information you provide to CHANDO when we sell you
products, provide services, or interact with you in other ways. These scenarios include but are not
limited to: (i) when you access or use CHANDO-operated consumer-facing websites or applications; (ii)
when you register as a member at our directly operated stores or authorized dealers; (iii) when you
visit our storefronts on third-party e-commerce platforms; (iv) when you engage with our official social
media accounts.
This Privacy Policy applies to all brands under CHANDO, including but not limited to: MAYSU, CHANDO, Botanical Wisdom, Spring Summer, Biorrier, imine, and ASSASSINA. When you interact with us under any of these brands and provide us with your personal information, we will process and protect it in accordance with the commitments outlined in this Privacy Policy.
2. This Privacy Policy does not apply to our distributors, authorized retailers, sales representatives, employees, or job applicants. It also does not apply to third-party websites or applications, including those that may appear within or be accessed via links on our Website or application. These third-party websites or applications are subject to their respective operators’ own privacy policies or similar documents.
This Privacy Policy applies to all brands under CHANDO, including but not limited to: MAYSU, CHANDO, Botanical Wisdom, Spring Summer, Biorrier, imine, and ASSASSINA. When you interact with us under any of these brands and provide us with your personal information, we will process and protect it in accordance with the commitments outlined in this Privacy Policy.
2. This Privacy Policy does not apply to our distributors, authorized retailers, sales representatives, employees, or job applicants. It also does not apply to third-party websites or applications, including those that may appear within or be accessed via links on our Website or application. These third-party websites or applications are subject to their respective operators’ own privacy policies or similar documents.
II. What Personal Information We Collect and How We Collect It
1. When you access or use our Website and application, or purchase our products, we may collect and
process personal information that you provide through online and offline channels. This includes
submitting forms or uploading details via our Website, WeChat Mini Programs, WeChat official accounts,
H5 pages, or when purchasing offline, joining our membership program, or participating in our marketing
activities. Information collected may include but is not limited to: name, email address, gender, phone
number, age, date of birth, feedback on products and services, transaction history, and purchase
records. To improve the quality of our products and services, we may proactively collect personal
information (for example, by using cookies to understand how you use our Website). We may also obtain
personal information that you have authorized third parties-such as the WeChat or third-party e-commerce
platforms–to share with us.
2. The personal information we may collect and process is categorized into two types: necessary personal information and optional personal information.
This includes the scenarios in which we collect personal information, the types of information collected, how we use it, and the legal basis for our processing activities.
The scenarios and types of personal information listed in the table below may not fully apply to your individual situation. We have made every effort to describe the possible circumstances under which we may collect and process your personal information. Depending on how you purchase our products or use our Website and application services, one or more of these scenarios may apply to you.
Please note that in addition to the scenarios, types of personal information, usage, and purposes described above, we may also collect and process other personal information under specific circumstances. In such cases, we will separately notify you and obtain your consent, or ensure that collection and processing are carried out on a valid legal basis.
4. If you access our services through mobile phones or other electronic devices using applications such as our WeChat Mini Program or official account, we may request specific device permissions in order to deliver certain features and services. The main scenarios are outlined below. You have full discretion to grant or deny these permissions, and you may modify or revoke them at any time via your device or application settings.
5. Our consumer-facing applications are primarily deployed on the WeChat via Mini Programs and official accounts. Except when browsing as a guest, we will request your WeChat name, profile photo, and mobile number when you register as a CHANDO brand member or purchase products online. Upon your consent, we will also obtain your WeChat ID (Open ID) for transaction completion and assistance in form filling. For the purposes, usage methods, and legal basis regarding the above-mentioned information, please refer to the table in Section 3 of this Policy.
6. As outlined in the table in Section 3, we may collect a limited amount of sensitive personal information under specific circumstances. The necessity of collecting such sensitive information and the consequences of refusal to provide or allow processing are detailed in the table below:
7. Please note that we may consolidate and analyze the personal information collected in the scenarios listed in the table in Section 3 to evaluate and predict your personal preferences or interests. Based on our analysis, we may deliver personalized product recommendations or promotional content, or display personalized features in the application according to your interests or needs. If you do not wish to be profiled, you have the right to unsubscribe or opt out of personalized content or marketing. For example, you may click the “unsubscribe” link in the emails or SMS messages we send, turn off relevant feature toggles on the Website or application, or contact us to request termination of profiling.
8. For the purposes of system management and/or data analytics, we collect your IP address and browser type, without identifying you personally. To improve the user experience on our Website and application, we may use cookies to collect your browsing and usage data. You have the right to disable cookies. You can manage your cookie preferences by adjusting your browser’s default settings. Please note that many cookies are used to enhance the usability and functionality of our Website and application. Disabling them may affect the availability of certain features and degrade your browsing experience.
9. We may also use the information we collect for analysis and research. Before doing so, we will de-identify or anonymize your personal information. We generally conduct analysis and research using data that does not identify you personally.
2. The personal information we may collect and process is categorized into two types: necessary personal information and optional personal information.
● Necessary personal information: This refers to the information required for using the basic
services provided by our application or for purchasing our products online. For example, when
registering as a member via WeChat Mini Program, you may need to authorize your WeChat ID, name,
profile photo, and mobile number. When making online purchases, you may be required to provide your
delivery address and phone number.
● Optional personal information: This refers to information not necessary for using our Website or application’s basic functions or for purchasing our products. Examples include your date of birth, gender, real name, and your feedback on our products or services. This information is not required for the basic operation of our Website or application, but it plays an important role in enhancing your user experience, providing special additional services, improving service quality, and developing new products or services. However, we will not require you to provide this information, and your refusal to do so will not affect your access to the basic functions of our services.
3. We provide the following table to explain the relevant details:
● Optional personal information: This refers to information not necessary for using our Website or application’s basic functions or for purchasing our products. Examples include your date of birth, gender, real name, and your feedback on our products or services. This information is not required for the basic operation of our Website or application, but it plays an important role in enhancing your user experience, providing special additional services, improving service quality, and developing new products or services. However, we will not require you to provide this information, and your refusal to do so will not affect your access to the basic functions of our services.
This includes the scenarios in which we collect personal information, the types of information collected, how we use it, and the legal basis for our processing activities.
The scenarios and types of personal information listed in the table below may not fully apply to your individual situation. We have made every effort to describe the possible circumstances under which we may collect and process your personal information. Depending on how you purchase our products or use our Website and application services, one or more of these scenarios may apply to you.
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Scenarios in which we collect personal information
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Types of personal information collected
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Purpose and method of processing personal information
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Legal basis for processing
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When you purchase our products, pick up items, or contact us about transaction orders via our
Website, application, third-party e-commerce platform stores, or physical stores.
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Depending on how you make your purchase and your subsequent communication with us, we may
collect the following personal information: Necessary personal information: WeChat platform ID,
WeChat name, profile photo, mobile number (when purchasing via WeChat Mini Program or official
account), account on third-party e-commerce platforms (if applicable), recipient name (real name
not required), recipient phone number, delivery address, transaction and payment information
(such as payment channel and transaction number), transaction history, and physical store
address (when offline pickup is selected). Optional personal information: CHANDO brand
membership account information, product preferences, purchasing habits, and location
information.
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To complete your purchase transaction and deliver the product or service to you; assist you in
completing your transaction orders; provide delivery notifications; process and track your order
status including logistics; support online order placement and in-store pickup; manage your
order payment records, such as assisting you with transaction inquiries (we do not collect your
financial information such as bank card numbers, third-party payment data, or bank account
details–these are collected directly by third-party payment service providers); analyze
transaction information to ensure transaction security; respond to your inquiries and concerns
related to your order; resolve disputes related to orders and transactions; ensure secure
transactions and prevent fraud; and conduct sales data statistics and analysis.
Your consent Necessity for the conclusion and performance of a contract
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When you register as a member of a CHANDO brand through our WeChat official account, WeChat Mini
Program, Website, or physical stores, manage your membership profile via our application, or use
our member services–such as earning loyalty points during in-store purchases.
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Depending on the information you authorize us to receive from WeChat or other third-party
platforms at the time of registration, we may collect the information you agree to provide, and
the membership information you voluntarily supplement. Such information may include: Necessary
personal information: WeChat ID, name, profile photo, and mobile number. Optional personal
information: name, gender, date of birth, region and address, interests, Taobao account, skin
type, skincare needs, customer service chat records, purchase history, and information provided
in user surveys.
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To register, create, log in to, and manage your CHANDO brand membership account; provide you
with exclusive member services and benefits such as points, gifts, and discounts; allow you to
edit your membership profile; to communicate with you; recommend products that are suitable for
or of interest to you; ensure the security of our Website and application; prevent fraud; to
analyze consumer behavior; and conduct operational and statistical analysis.
Your consent
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When you follow our social media accounts (such as our WeChat official account, Xiaohongshu
account, or Weibo account) and interact with us, or when you consent to receive our promotional
messages and other marketing content, we may collect your personal information directly or
obtain it through authorized sharing from third-party social media platforms.
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Depending on the choices you make and the information you provide, we may collect the following
personal information: Optional personal information: WeChat ID, name, profile photo, mobile
number, CHANDO brand membership account, device information, browsing and interaction history,
published content, social media account information (when you authorize the platform to share it
with us), your user-generated content, and information about your interactions and communication
with us on such platforms.
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To understand your preferences and build consumer profiles; provide advertisements, promotions,
or other marketing content that may be of interest to you upon obtaining your consent; display
promotional content on third-party social media platforms; communicate with you via SMS or phone
calls for recommending products, promoting brand campaigns, offering membership benefits, and
conducting product surveys and interviews; ensure the secure operation of our Website and
application; conduct traffic and statistical analysis; share your posted content to third-party
platforms based on your selections; use publicly shared information in a non-identifiable manner
for product and market research analysis; quote or excerpt your publicly posted content. If the
information you have publicly posted is to be used beyond the reasonable scope, we will obtain
your separate consent in accordance with applicable laws and regulations.
Your consent Reasonable use of publicly available information
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When you use special services provided by us through WeChat official accounts, Mini Programs, or
other applications, or access third-party services via our applications that are operated by our
authorized partners.
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Depending on your choices and actions, we may collect the following personal information:
Necessary personal information: WeChat ID, name, and profile photo (if you choose to log in
using WeChat). Optional personal information: preference descriptions, skin type, facial or
partial photos, skin condition descriptions, videos showing your face, voice recordings, and
content (images, videos, audio, or text) generated via services provided by our partners through
our applications.
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Based on your selections, we may provide specific services such as assessing skin conditions,
offering skincare suggestions, and recommending products or services tailored to your skin type.
With your authorization, we may access content generated via our partner services (such as
images) to deliver a personalized product and membership experience. We may also extract
de-identified data for product research, conduct statistics and analysis, and analyze traffic
for settlement with our partners.
Your consent
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When you call our customer service hotline, send us an email, or use our customer service
channels through other means.
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Depending on how you contact us, we may collect the following personal information: Necessary
personal information: phone number or mobile number (when calling), email address (when
emailing), your salutation, and the details of your inquiry. Optional personal information:
name, region, delivery address, other contact information, CHANDO brand membership account and
its status, product purchase records and related information, and any additional details you
choose to provide.
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To provide after-sales services and respond to your inquiries; handle product quality issues and
safety incidents; maintain communication with you; offer remedial measures related to products
and services; and conduct statistical analysis.
Your consent Necessity for the fulfilment of statutory obligations
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When you visit our Website or use our application, we use cookies or similar technologies to
collect information about your visit.
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Depending on how you access and use our services, the cookies we use may collect the following
information: Optional personal information: IP address, device information, unique identifiers,
region, login details, browsing history, geolocation, session duration, and browser information.
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To ensure the proper functioning of our Website and application and to enhance your access and
usage experience; maintain the security of our Website/application and prevent fraud or perform
troubleshooting; conduct statistics and analysis; to deliver personalized recommendations,
marketing messages, or content based on your profile and interests; provide online behavioral
advertising; and offer customized features such as remembering your shopping cart, keeping you
logged in, saving language preferences, and customizing the user interface.
Your consent
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When you participate in our promotional events either online or offline–such as product
launches, interactive games, surveys, or sample giveaways.
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Depending on the type of activity and the information you voluntarily choose to provide, we may
collect the following personal information: Optional personal information: name, gender, email
address, delivery address, mobile phone number, date of birth, CHANDO brand membership account
and its status, authorized third-party platform (e.g., WeChat) ID, name and profile photo,
authorized third-party social media account data, product preferences and selections, and
relevant information from survey responses (e.g., occupation, income status).
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To provide the services related to the promotional activities you have agreed to participate in,
distribute member benefits, deliver products, collect product feedback, conduct research and
development of new products and service features, send promotional information upon your
consent, and conduct statistics and analysis.
Your consent
Please note that in addition to the scenarios, types of personal information, usage, and purposes described above, we may also collect and process other personal information under specific circumstances. In such cases, we will separately notify you and obtain your consent, or ensure that collection and processing are carried out on a valid legal basis.
4. If you access our services through mobile phones or other electronic devices using applications such as our WeChat Mini Program or official account, we may request specific device permissions in order to deliver certain features and services. The main scenarios are outlined below. You have full discretion to grant or deny these permissions, and you may modify or revoke them at any time via your device or application settings.
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Requested device permission
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Types of personal information collected
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Purpose and method of processing personal information
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Camera
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Images, videos
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To allow you to take photos or record videos and upload them to receive skincare advice or
access other services; to scan QR codes.
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Photo library
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Images, videos
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To enable you to upload photos or videos when posting reviews, leaving comments, or requesting
after-sales support.
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Microphone
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Voice
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To allow voice input or facilitate voice communication between you and our customer service.
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Location
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Geolocation
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To recommend the nearest stores to you and to determine the products or services available in
your region.
5. Our consumer-facing applications are primarily deployed on the WeChat via Mini Programs and official accounts. Except when browsing as a guest, we will request your WeChat name, profile photo, and mobile number when you register as a CHANDO brand member or purchase products online. Upon your consent, we will also obtain your WeChat ID (Open ID) for transaction completion and assistance in form filling. For the purposes, usage methods, and legal basis regarding the above-mentioned information, please refer to the table in Section 3 of this Policy.
6. As outlined in the table in Section 3, we may collect a limited amount of sensitive personal information under specific circumstances. The necessity of collecting such sensitive information and the consequences of refusal to provide or allow processing are detailed in the table below:
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Types of sensitive personal information collected
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Necessity for collecting and processing sensitive personal information
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Consequences of refusal to provide such information
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Your facial photo
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To conduct a comprehensive assessment of your skin and facial features, in order to recommend
products and services suitable for your skin type.
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You may choose not to upload your complete facial photo. In such case, you will not be able to
access the services that require this information, but it will not affect your use of other
features in our WeChat Mini Program or official account.
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Your location information
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To recommend nearby stores based on your location and geographic data.
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You may choose not to grant location access; in this case, you may not be able to search for
nearby stores, but your access to other features will not be affected.
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Your browsing history
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To provide you with a better browsing and user experience on our Website and application.
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You may refuse the collection of your browsing history. This will not affect your access to
basic services, but it may result in a less smooth or convenient browsing experience.
7. Please note that we may consolidate and analyze the personal information collected in the scenarios listed in the table in Section 3 to evaluate and predict your personal preferences or interests. Based on our analysis, we may deliver personalized product recommendations or promotional content, or display personalized features in the application according to your interests or needs. If you do not wish to be profiled, you have the right to unsubscribe or opt out of personalized content or marketing. For example, you may click the “unsubscribe” link in the emails or SMS messages we send, turn off relevant feature toggles on the Website or application, or contact us to request termination of profiling.
8. For the purposes of system management and/or data analytics, we collect your IP address and browser type, without identifying you personally. To improve the user experience on our Website and application, we may use cookies to collect your browsing and usage data. You have the right to disable cookies. You can manage your cookie preferences by adjusting your browser’s default settings. Please note that many cookies are used to enhance the usability and functionality of our Website and application. Disabling them may affect the availability of certain features and degrade your browsing experience.
9. We may also use the information we collect for analysis and research. Before doing so, we will de-identify or anonymize your personal information. We generally conduct analysis and research using data that does not identify you personally.
III. How We Share Your Personal Information
1. Internal sharing of your personal information within CHANDO
2. Entrusted processing of your personal information
3. Sharing with SDK providers
4. Providing personal information to third-party data processors
5. Transfer and disclosure
a. Following CHANDO’s unified information security standards and operational control policies, we
may share and jointly use certain information listed in the table in Section 2.3 of this Policy
within CHANDO member companies. If any CHANDO member company intends to use your personal
information for purposes beyond those described in this Policy, it must obtain your renewed consent.
You have the right to file a complaint or request clarification from us or the CHANDO member company
that collected and processed your personal information, regarding the internal data sharing
described in this section. You may contact us through the methods provided in this Policy.
b. Your personal information may be shared and jointly processed within CHANDO for the following purposes:
b. Your personal information may be shared and jointly processed within CHANDO for the following purposes:
i. Where permitted by applicable laws, to enable relevant CHANDO member
companies to sell and deliver products, provide services, and carry out related promotional and
marketing activities.
ii. To analyze and share de-identified and aggregated personal information internally within CHANDO via visual dashboards or other means. These insights may be used for product and service R&D, promotion activities, among others (e.g., your membership data generated from online platforms may be shared with CHANDO physical stores to offer more personalized products and services).
iii. To detect and mitigate security risks by comprehensively performing internal risk assessments using your personal information; identify violations of laws, regulations, or service agreements; and protect you, other consumers, and our legitimate rights and interests.
iv. Other purposes permitted by laws, regulations, normative documents, regulatory requirements, or based on your consent.
c. We implement institutional, contractual, and technical measures to control the security of
internal data flows within CHANDO. In addition, we conduct routine internal audits to safeguard data
flows and require all CHANDO member companies to strictly comply with our information security and
operational control policies.
ii. To analyze and share de-identified and aggregated personal information internally within CHANDO via visual dashboards or other means. These insights may be used for product and service R&D, promotion activities, among others (e.g., your membership data generated from online platforms may be shared with CHANDO physical stores to offer more personalized products and services).
iii. To detect and mitigate security risks by comprehensively performing internal risk assessments using your personal information; identify violations of laws, regulations, or service agreements; and protect you, other consumers, and our legitimate rights and interests.
iv. Other purposes permitted by laws, regulations, normative documents, regulatory requirements, or based on your consent.
2. Entrusted processing of your personal information
To provide services to you, we may entrust external suppliers or partners to assist us in selling
products and delivering relevant services on our behalf. We will only share your information with
such third parties for the legal, legitimate, necessary, specific, and clearly defined purposes
disclosed in this Policy. These parties may access only the information necessary for fulfilling
their duties, and we require them not to use your personal information for any other purpose. We
will make every effort to ensure that all third parties we cooperate with safeguard the security of
your personal information. Under the entrusted processing arrangement, third-party recipients of
personal information may only provide services on our behalf in accordance with our instructions,
and we remain responsible for their actions within the scope of delegation.
In general, we may entrust the following types of third parties to assist in processing your personal information:
a. Third parties that provide information technology services, such as database, software, and application platform providers, cloud service providers, hosting service providers, application developers, and maintenance providers (these services may sometimes require access to your data).
b. Third parties that assist us in providing digital and e-commerce services, such as social media operators, web analytics and search engines, and customer service call centers.
c. Advertising, marketing, digital, and social media agencies that help us deliver advertising, marketing and campaigns, analyze their effectiveness, and manage your communications, inquiries, and customer relationships.
d. Third parties responsible for product delivery, such as courier service providers, our authorized stores, or other physical stores that distribute our products.
e. Third parties that provide us with market analysis services, such as consulting firms for market research and analysis, and agencies collecting product feedback.
In general, we may entrust the following types of third parties to assist in processing your personal information:
a. Third parties that provide information technology services, such as database, software, and application platform providers, cloud service providers, hosting service providers, application developers, and maintenance providers (these services may sometimes require access to your data).
b. Third parties that assist us in providing digital and e-commerce services, such as social media operators, web analytics and search engines, and customer service call centers.
c. Advertising, marketing, digital, and social media agencies that help us deliver advertising, marketing and campaigns, analyze their effectiveness, and manage your communications, inquiries, and customer relationships.
d. Third parties responsible for product delivery, such as courier service providers, our authorized stores, or other physical stores that distribute our products.
e. Third parties that provide us with market analysis services, such as consulting firms for market research and analysis, and agencies collecting product feedback.
3. Sharing with SDK providers
We may integrate third-party software development kits (SDKs) into the applications we operate. We
conduct security assessments on SDK providers and require them to adopt strict data protection
measures, ensuring they process personal information in accordance with our intended purposes,
service descriptions, and the requirements set forth in this Policy. For details, please refer to
the following list of third-party SDKs:
-
SDK name
-
Purpose and usage
-
Types of personal information collected
-
SDK provider
-
Link to privacy policy or similar document
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Lucky Wheel Pro
-
The Lucky Wheel allows participation by scanning a QR code. It supports online, on-site, and
event-based spin-to-win activities. With simple configurations, you can quickly launch a
lucky wheel campaign.
-
User ID
-
Suzhou Xingling Network Technology Co., Ltd.
-
Mini Program Live Streaming Plugin
-
This component enables developers to integrate live streaming features into Mini Programs.
-
User ID
-
Tencent Technology (Shenzhen) Co., Ltd.
-
Tencent Location Service Route Planning
-
It intelligently plans optimal travel routes based on specified start and end points.
Developers can access multiple travel modes (e.g., driving, public transit, walking) to plan
optimal routes and view detailed itineraries.
-
User location data
-
Tencent Technology (Shenzhen) Co., Ltd.
-
Amap LBS
-
Location, POI search, distance calculation, and map point selection
-
User/merchant-selected shipping addresses and locations
-
Amap Software Co., Ltd.
-
Tencent LBS
-
Location, POI search, distance calculation, and map point selection
-
User/merchant-selected shipping addresses and locations
-
Tencent Technology (Shenzhen) Co., Ltd.
-
Baidu LBS
-
Location, POI search, distance calculation, and map point selection
-
User/merchant-selected shipping addresses and locations
-
Beijing Baidu Netcom Science and Technology Co., Ltd.
-
Google LBS
-
Location, POI search, distance calculation, and map point selection
-
Merchant-selected store addresses
-
Google Inc.
-
Google LBS
-
Location, POI search, distance calculation, and map point selection
-
Merchant-selected store addresses
-
Google Inc.
-
Kuaidi100 In-Transit Monitoring
-
Express tracking, real-time logistics monitoring, courier company lookup
-
User mobile phone number and tracking number
-
Shenzhen Qianhai Baidi Network Co., Ltd.
-
Kdniao In-Transit Monitoring
-
Express tracking, real-time logistics monitoring, courier company lookup
-
User mobile phone number and tracking number
-
Shenzhen Kuaijin Data Technology Service Co., Ltd.
-
WeChat Logistics Assistant
-
Express tracking, real-time logistics monitoring, courier company lookup
-
User mobile phone number and tracking number
-
Tencent Technology (Shenzhen) Co., Ltd.
-
Lingqu Errand Delivery
-
Intra-city logistics delivery, order tracking, courier location monitoring
-
User mobile number, delivery address, product details, geolocation data, and order
information
-
Shanghai Linqu Network Technology Co., Ltd.
-
Dada Express Delivery
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Intra-city logistics delivery, order tracking, courier location monitoring
-
User mobile number, delivery address, product details, geolocation data, and order
information
-
Dada Group
-
SF Intra-City Delivery
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Intra-city logistics delivery, order tracking, courier location monitoring
-
User mobile number, delivery address, product details, geolocation data, and order
information
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Shenzhen SF Tongcheng Logistics Co., Ltd.
-
Shansong Intra-City Delivery
-
Intra-city logistics delivery, order tracking, courier location monitoring
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User mobile number, delivery address, product details, geolocation data, and order
information
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Beijing Tongcheng Biying Technology Co. Ltd.
-
Shansong Intra-City Delivery
-
Intra-city logistics delivery, order tracking, courier location monitoring
-
User mobile number, delivery address, product details, geolocation data, and order
information
-
Beijing Tongcheng Biying Technology Co. Ltd.
-
Meituan Intra-City Delivery
-
Intra-city logistics delivery, order tracking, courier location monitoring
-
User mobile number, delivery address, product details, geolocation data, and order
information
-
Beijing Sankuai Online Technology Co., Ltd.
-
Fengniao Intra-City Delivery
-
Intra-city logistics delivery, order tracking, courier location monitoring
-
User mobile number, delivery address, product details, geolocation data, and order
information
-
Alibaba Local Services Company
-
Cathay Insurance Freight Insurance Service
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Freight insurance enrollment and claim processing services
-
User mobile number, delivery address, product details, order information, logistics
information, ID card information, and payment details
-
Cathay Insurance Co., Ltd.
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MyFans.cc ("Product Seeding" Feature)
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Community account registration and user note collection
-
User photo library, WeChat profile photo/name, and order information
-
Ningbo Quanceng Network Technology Co., Ltd.
-
Zhuge iO
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Visit statistics
-
User ID, OpenID, behavioral data
-
Beijing Zhuge Yunyou Technology Co., Ltd.
We only share your personal information with third parties when you have given your consent or it is
permitted by applicable laws and regulations. In such cases, your data will be processed by the
third party and governed by its own terms, conditions, and privacy policy. Before agreeing to share
your personal information with third parties, please carefully review their documentation, such as
user agreements, privacy policies, and cookie policies.
4. Providing personal information to third-party data processors
As a general rule, we do not share or provide your personal information to other data processors.
When we cooperate with third-party data processors to carry out activities or provide services, and
you agree to participate, we may provide your personal information to such third parties within the
scope of your authorized consent. These third parties will act as independent controllers and
process your personal information for their own purposes. In such cases, we will disclose this
transfer using noticeable methods such as pop-up notifications, and inform you of the identity of
the third-party processor, the purpose of processing, and the scope of the personal information
shared. We will also obtain your separate consent for this specific transfer. The receiving
third-party data processor is entitled to process your personal information only within the scope of
the informed purposes, methods, and personal information types. If it intends to change the original
processing purpose or method, it must obtain your renewed consent or rely on another valid legal
basis.
5. Transfer and disclosure
a. We do not transfer your personal information to any third party, except in the
following circumstances:
Transfer with explicit consent: We will transfer your personal information to other parties only after obtaining your explicit consent.
In the event of a merger, acquisition, or bankruptcy involving the transfer of personal information, we will notify you in advance via email or SMS and require the new company or organization holding your personal information to continue complying with this Policy. Otherwise, we will request that the new company or organization obtain your renewed consent.
b. We will only publicly disclose your personal information under the following circumstances:
With your separate consent;
Disclosure based on applicable laws: We may disclose your personal information when required by laws, legal procedures, litigation, or government authorities.
Transfer with explicit consent: We will transfer your personal information to other parties only after obtaining your explicit consent.
In the event of a merger, acquisition, or bankruptcy involving the transfer of personal information, we will notify you in advance via email or SMS and require the new company or organization holding your personal information to continue complying with this Policy. Otherwise, we will request that the new company or organization obtain your renewed consent.
b. We will only publicly disclose your personal information under the following circumstances:
With your separate consent;
Disclosure based on applicable laws: We may disclose your personal information when required by laws, legal procedures, litigation, or government authorities.
IV. How We Store and Protect Your Personal Information
1. Storage location
2. Retention period
3. Our security protection measures
4. Third-party websites and applications
5. No collection or processing of minors’ personal information
We store the personal information we collect only on servers or public cloud platforms located
within China. In exceptional cases where business operations require us to transfer your personal
information abroad, we will fully inform you, obtain your explicit consent, and comply with
applicable laws and regulations regarding cross-border transfer of personal information.
2. Retention period
We retain your personal information only for the minimum period necessary to
fulfill the purposes stated in this Policy or as permitted or required by applicable laws and
regulations.
a. When determining how long to retain personal information, we may consider factors including but not limited to the following:
– If you purchase our products or otherwise engage in a transaction with us, we will retain your personal information during the performance of the contract and throughout the statute of limitations period following the termination of the contract.
– If you participate in our promotional activities, we will retain your personal information throughout the duration of the promotion.
– If you contact us for an inquiry, we will retain your personal information for the time necessary to handle and resolve the inquiry.
– If you create a membership account under the CHANDO brand, we will retain your profile information until you cancel the account or request deletion.
– If you consent to personalized content and marketing, we will retain your personal information until you unsubscribe or require us to delete it.
– For cookies, we retain them for as long as needed to fulfill their intended purpose (e.g., shopping cart records, identity recognition) or as required by law.
b. Please note that the retention period for personal information may also be influenced by the following factors:
– To comply with applicable legal and regulatory requirements (e.g., the E-commerce Law);
– To comply with court rulings, judgments, or other legal procedures;
– To comply with the requirements of relevant government authorities or legally authorized institutions;
– To protect the personal and property safety of our company, customers, users, or employees;
– For other purposes reasonably necessary to safeguard legitimate rights and interests.
When your personal information is no longer required, we will delete it from our systems and records, or anonymize it to ensure that you can no longer be identified.
a. When determining how long to retain personal information, we may consider factors including but not limited to the following:
– If you purchase our products or otherwise engage in a transaction with us, we will retain your personal information during the performance of the contract and throughout the statute of limitations period following the termination of the contract.
– If you participate in our promotional activities, we will retain your personal information throughout the duration of the promotion.
– If you contact us for an inquiry, we will retain your personal information for the time necessary to handle and resolve the inquiry.
– If you create a membership account under the CHANDO brand, we will retain your profile information until you cancel the account or request deletion.
– If you consent to personalized content and marketing, we will retain your personal information until you unsubscribe or require us to delete it.
– For cookies, we retain them for as long as needed to fulfill their intended purpose (e.g., shopping cart records, identity recognition) or as required by law.
b. Please note that the retention period for personal information may also be influenced by the following factors:
– To comply with applicable legal and regulatory requirements (e.g., the E-commerce Law);
– To comply with court rulings, judgments, or other legal procedures;
– To comply with the requirements of relevant government authorities or legally authorized institutions;
– To protect the personal and property safety of our company, customers, users, or employees;
– For other purposes reasonably necessary to safeguard legitimate rights and interests.
When your personal information is no longer required, we will delete it from our systems and records, or anonymize it to ensure that you can no longer be identified.
3. Our security protection measures
a. We have adopted industry-standard security measures to protect the personal information you
provide, and to prevent unauthorized access, public disclosure, use, modification, damage, or loss.
We take all reasonable and practicable steps to protect your personal information. For example, we
apply encryption during data transmission, storage, and backup, and require centralized permission
authentication for data access. We have built our security management system in accordance with
ISO27001 (international standard for information security management) and China's Cybersecurity
Classified Protection System (CCPS), and continue to improve our data security management
capabilities.
b. The internet environment is not entirely secure. While we will make every effort to ensure the security of any information you transmit to us, in the event that our physical, technical, or administrative safeguards are compromised, leading to unauthorized access, public disclosure, alteration, or destruction of your information and thereby infringing your legitimate rights and interests, we shall assume corresponding legal liabilities in accordance with applicable laws.
c. In the event of a personal information security incident, we will promptly notify you in accordance with legal requirements by providing: the nature and potential impact of the incident, the measures we have implemented or will implement, recommendations for self-protection and risk mitigation, and any remedial measures for you. We will notify you in a timely manner via email, letter, phone call, or application push notifications. Where individual notification to each affected data subject is impractical, we will issue a public notice through reasonable and effective means. Meanwhile, we will proactively report the handling of such incidents to competent regulatory authorities as mandated by law.
b. The internet environment is not entirely secure. While we will make every effort to ensure the security of any information you transmit to us, in the event that our physical, technical, or administrative safeguards are compromised, leading to unauthorized access, public disclosure, alteration, or destruction of your information and thereby infringing your legitimate rights and interests, we shall assume corresponding legal liabilities in accordance with applicable laws.
c. In the event of a personal information security incident, we will promptly notify you in accordance with legal requirements by providing: the nature and potential impact of the incident, the measures we have implemented or will implement, recommendations for self-protection and risk mitigation, and any remedial measures for you. We will notify you in a timely manner via email, letter, phone call, or application push notifications. Where individual notification to each affected data subject is impractical, we will issue a public notice through reasonable and effective means. Meanwhile, we will proactively report the handling of such incidents to competent regulatory authorities as mandated by law.
4. Third-party websites and applications
Our Website and application may from time to time contain links to websites and applications of our
partners and advertisers. If you follow a link to any of these third-party websites or applications,
please note that they have their own privacy policies and we do not accept any responsibility or
liability for those policies. Before submitting any personal information to these websites or
applications, please review their respective policies carefully.
In addition, we may allow you to share content from our Website and applications to your social media accounts. Please be mindful of the information you choose to disclose, and avoid posting any personal or sensitive information publicly.
In addition, we may allow you to share content from our Website and applications to your social media accounts. Please be mindful of the information you choose to disclose, and avoid posting any personal or sensitive information publicly.
5. No collection or processing of minors’ personal information
Due to the nature of our products and services, our Website and application are intended for adults
only. We do not knowingly collect personal information from minors. If we discover that we have
collected personal information from a minor without verifiable parental consent, we will attempt to
delete the relevant data as soon as possible.
Guardians’ notice
(1) If your ward uses our Website, application, or related services, you, as their guardian, should supervise and guide their usage, and your prior consent should be obtained.
(2) Your ward may access features such as purchasing products or services when using CHANDO’s Website, application, and related services. As a guardian, please keep your payment devices, accounts, and passwords secure to prevent your ward from making purchases through your CHANDO account without your consent.
(3) If you have any concerns about your ward’s personal information, please contact us via the methods provided in the “Contact Us” section of this Policy. We will respond and provide feedback in a timely manner.
Guardians’ notice
(1) If your ward uses our Website, application, or related services, you, as their guardian, should supervise and guide their usage, and your prior consent should be obtained.
(2) Your ward may access features such as purchasing products or services when using CHANDO’s Website, application, and related services. As a guardian, please keep your payment devices, accounts, and passwords secure to prevent your ward from making purchases through your CHANDO account without your consent.
(3) If you have any concerns about your ward’s personal information, please contact us via the methods provided in the “Contact Us” section of this Policy. We will respond and provide feedback in a timely manner.
V. Your Rights Regarding Your Personal Information
We ensure that you can exercise the following rights over your personal information in
accordance with applicable laws, regulations, and standards.
1. Right to be informed:
2. Right to access and obtain copies:
3. Right to rectify:
4. Right to object:
5. Right to withdraw consent:
6. Right to change the scope of authorization:
7. Right to opt out of personalized marketing and profiling:
8. Right to delete account:
9. Right to erasure:
However, we may be required by law to retain certain portions of your personal information for a specific period. In addition, if it is technically difficult to delete your personal information, we will cease processing it and implement appropriate safeguarding measures. You may exercise your right to deletion by contacting us through the methods provided in the “Contact Us” section.
To protect the security of your personal information, we may ask you to verify your identity appropriately before processing your request. For reasonable requests, we generally do not charge a fee. However, for repeated or excessive requests beyond reasonable limits, we may charge a certain fee based on actual costs. We may refuse requests that are manifestly unfounded, require disproportionate technical effort, pose risks to others’ legitimate rights, or are otherwise impractical.
If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authorities, especially if you believe our handling of your personal information has infringed upon your rights. If we deny your request to exercise your rights, you may file a lawsuit.
1. Right to be informed:
You have the right to obtain clear, transparent, and easily understandable information about how we
handle your personal information and your rights regarding it. Therefore, we have provided this
Privacy Policy for your reference. You may also obtain further information by contacting us through
the methods provided in the “Contact Us” section. If this Policy is updated, we will publish the
latest version on our Website and in our application.
2. Right to access and obtain copies:
You have the right to access and obtain copies of your personal information held by us (subject to
reasonable limitations). Considering the cost of providing the information, we may charge a
reasonable fee. Requests that are clearly unfounded, excessive, or repetitive may not be responded
to. You may exercise this right by contacting us through the methods provided in the “Contact Us”
section.
3. Right to rectify:
If your personal information is inaccurate, incomplete, or outdated, you have the right to request
correction of such information. You may exercise this right by contacting us through the methods
provided in the “Contact Us” section. If you have a CHANDO brand membership account, you may also
correct your personal information via the “Profile Center” or “My Account” functions.
4. Right to object:
Unless otherwise required by laws or administrative regulations, you have the right
to restrict or object to the processing of your personal information. You may exercise this right
when we request your consent, or by contacting us through the methods provided in the “Contact Us”
section.
5. Right to withdraw consent:
If we process your personal information based on your consent, you have the right to withdraw that
consent. Withdrawal of consent does not affect the lawfulness of processing based on consent prior
to its withdrawal. Please understand that certain services and features require your personal
information to function. After you withdraw your consent, we will no longer be able to provide those
services, nor will we continue processing the related personal information. You may withdraw your
consent by contacting us through the methods provided in the “Contact Us” section, or revoke all
authorizations by using the account deletion feature.
6. Right to change the scope of authorization:
You may change or partially withdraw your authorization by disabling permissions such as location,
camera, or microphone in your device’s operating system, or by revoking authorizations in your
WeChat settings. If you wish to modify other authorization settings, you may exercise this right by
contacting us through the methods provided in the “Contact Us” section.
7. Right to opt out of personalized marketing and profiling:
You may unsubscribe or opt out of marketing based on user profiling or personalized content at any
time. You can do so by clicking the “Unsubscribe” link in our emails or SMS messages, or by
disabling the relevant features in our application. You may also contact us via the methods provided
in the “Contact Us” section to exercise this right.
8. Right to delete account:
You may delete your user account on the CHANDO Mini Program at any time. To delete your Mini Program
account, please use the cancellation function provided in the Mini Program or official account, or
contact us through the methods provided in the “Contact Us” section. If you are a CHANDO brand
member and have registered accounts in multiple Mini Programs under CHANDO, your membership will
remain valid as long as any of the Mini Program accounts are active. The membership will only be
canceled after all such accounts are deleted.
9. Right to erasure:
You have the right to request that we delete your personal information under the
following circumstances:
a. When the purpose of processing has been fulfilled, cannot be fulfilled, or is no longer necessary to achieve the purpose;
b. When we cease to provide products or services, or the retention period for the personal information has expired;
c. When you withdraw your consent for the processing of personal information;
d. If our personal information processing activities violate laws, administrative regulations, or our agreement with you;
e. Other circumstances as stipulated by laws or administrative regulations.
a. When the purpose of processing has been fulfilled, cannot be fulfilled, or is no longer necessary to achieve the purpose;
b. When we cease to provide products or services, or the retention period for the personal information has expired;
c. When you withdraw your consent for the processing of personal information;
d. If our personal information processing activities violate laws, administrative regulations, or our agreement with you;
e. Other circumstances as stipulated by laws or administrative regulations.
However, we may be required by law to retain certain portions of your personal information for a specific period. In addition, if it is technically difficult to delete your personal information, we will cease processing it and implement appropriate safeguarding measures. You may exercise your right to deletion by contacting us through the methods provided in the “Contact Us” section.
To protect the security of your personal information, we may ask you to verify your identity appropriately before processing your request. For reasonable requests, we generally do not charge a fee. However, for repeated or excessive requests beyond reasonable limits, we may charge a certain fee based on actual costs. We may refuse requests that are manifestly unfounded, require disproportionate technical effort, pose risks to others’ legitimate rights, or are otherwise impractical.
If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authorities, especially if you believe our handling of your personal information has infringed upon your rights. If we deny your request to exercise your rights, you may file a lawsuit.
VI. Updates to This Policy
Our Privacy Policy may be updated from time to time. Without your explicit consent, we will not reduce
your rights under this Privacy Policy. We will publish any changes to this Policy on the relevant pages
of our Website and application. For major changes, we will provide more prominent notices (e.g., via
WeChat messages, SMS, or email).
Material changes as referred to in this Policy include, but are not limited to:
1. Material changes to the purposes, types, or methods of processing personal information;
2. Material changes to our ownership structure or organizational setup, such as those resulting from business restructuring, bankruptcy, or mergers and acquisitions;
3. Material changes in the primary recipients of shared or provided personal information;
4. Material changes to your rights related to personal information processing and how you may exercise them;
5. Changes to the department responsible for personal information security, contact methods, or complaint channels;
6. Where a personal information security impact assessment indicates a high risk.
We will also archive previous versions of this Policy for your reference.
Material changes as referred to in this Policy include, but are not limited to:
1. Material changes to the purposes, types, or methods of processing personal information;
2. Material changes to our ownership structure or organizational setup, such as those resulting from business restructuring, bankruptcy, or mergers and acquisitions;
3. Material changes in the primary recipients of shared or provided personal information;
4. Material changes to your rights related to personal information processing and how you may exercise them;
5. Changes to the department responsible for personal information security, contact methods, or complaint channels;
6. Where a personal information security impact assessment indicates a high risk.
We will also archive previous versions of this Policy for your reference.
VII. Contact Us
If you have any questions or concerns about how we process or protect your personal information, or wish to exercise any of your data subject rights, please email us at privacy@chandogroup.com,or call400-888-2788。
In general, we will respond as soon as possible within 15 working days after verifying your identity. If the matter is complex and requires an extension, we will inform you within the same period.
If you are not satisfied with our response–especially if you believe your personal information rights have been infringed-you have the right to file a complaint with the competent regulatory authority or bring a lawsuit in court.
In general, we will respond as soon as possible within 15 working days after verifying your identity. If the matter is complex and requires an extension, we will inform you within the same period.
If you are not satisfied with our response–especially if you believe your personal information rights have been infringed-you have the right to file a complaint with the competent regulatory authority or bring a lawsuit in court.
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