Help Center – CHANDO

Welcome to this Website (the “Website”).

Please read the following terms of use carefully. These terms apply to your use of this Website. By using our site, you indicate that you accept all these terms of use and that you agree to abide by them.

This Website is developed and published by JALA Group Co., Ltd., with its registered address at No. 12 Lifeng Road, Fengxian District, Shanghai, China (hereinafter referred to as “the Company”, “we”, “our” or “us”).

Accessing this Website

To access and use this Website, you must be of legal age and have a valid and active email address. If you are under the legal age of majority in your jurisdiction, you must obtain verifiable parental/guardian consent in advance to access.

Before accessing the Website, you must fill out the required fields in the form (marked with “*”). Any inaccurate or incomplete registration will not be accepted.

You agree that the information you provide and that is stored in our system is accurate and may be used to verify your identity. Please notify us if any of this information changes.

Accessing this Website and/or certain sections may require you to enter a personal login password. In such cases, please take appropriate measures to keep your password secure. You may change your login password at any time. However, to prevent password misuse, we have set limits on the number of access attempts to this Website and/or specific sections. If you become aware that your password has been compromised, please notify us immediately.

We reserve the right to suspend your access to this Website if you violate these terms of use and will inform you accordingly.

Although we strive to keep the Website accessible at all times, we cannot guarantee uninterrupted access under all circumstances. Access to the Website may be interrupted due to maintenance, upgrades, or other reasons beyond our control.

Intellectual Property Rights

This Website and all of its components (such as trademarks, images, text, videos, etc.) are protected under intellectual property rights. The development of this Website represents a significant investment and collaborative effort by our team. Therefore, unless expressly permitted by these terms of use, your access to this Website is strictly limited to personal and private use, and no other rights are granted. We do not permit the use, reproduction, or display of this Website (in whole or in part) or its components on any media for any purposes other than those explicitly permitted, including but not limited to commercial purposes. In exceptional cases, we may grant you authorization to reproduce and/or display all or part of this Website's content on specific media. Any such request for authorization must be submitted in advance to the following email address: kefu@jala.com.cn.

Use of the Website

First, please note that using this Website requires you to have the necessary hardware and software to access the internet.

In addition, please note that the internet cannot ensure the security, availability, or integrity of data transmission. We shall not be held liable for any errors, omissions, defects, delays, or failures in communication lines (including but not limited to those caused by viruses), or for any losses related to content posted by users, due to hardware/software issues or unauthorized use beyond our control.

General User Obligations

We uphold values of tolerance and respect for the rights of others. Therefore, this Website must not be used to disseminate content that is racist, violent, xenophobic, hateful, obscene, or otherwise unlawful.

By using this Website, you agree not to:

1) Disseminate content that is insulting, defamatory, unauthorized, malicious, invades privacy or rights of publicity, or incites violence or racial/ethnic hatred;

2) Use this Website for political or religious propaganda;

3) Post promotional or advertising content;

4) Post content unrelated to the forum topics, including using it as a dating service;

5) Share content or information that may harm minors;

6) Engage in illegal activities, including but not limited to the infringement of rights related to software, trademarks, photographs, images, text, and videos.

We emphasize that you must hold all rights and/or have authorization for any content you publish on this Website. Therefore, we recommend that you refrain from posting any content—especially photographs—that depicts modern buildings, advertisements, or clothing designs featuring trademarks (such as initials, logos, or brand color codes). Finally, please note that this Website does not accept any content depicting minors, including but not limited to photos and videos.

Specific Section Guidelines

This Website contains various content sections: User Content, Website Forums, etc. ("sections")

User Content

This Website provides dedicated space for users to upload content, such as text, photos, and videos (“User Content”).

By submitting User Content on this Website, you hereby grant us a free, perpetual, irrevocable, and non-exclusive worldwide license to use, reproduce, modify, adapt, distribute, translate, create derivative works from, incorporate into other works, and otherwise exploit such User Content (in whole or in part) in any media, including but not limited to this Website.

You explicitly authorize us to use your User Content on this Website and on third-party websites, particularly so-called “social media platforms”.

You acknowledge and agree that the use of such content on social media platforms must fully comply with the respective platform’s terms and conditions. Therefore, you acknowledge and agree that we may use your User Content in accordance with the terms and conditions of such third-party websites. We shall not be held responsible for any consequences—such as scope of license, duration of rights, or deletion of User Content—arising from our or any third party’s compliance with the terms and conditions of social media platforms.

You shall bear full responsibility for any complaints filed by third parties regarding the use of content under the terms and conditions of the social media platforms.

Notwithstanding the foregoing, you represent and warrant that you have obtained all necessary authorizations and permissions from all relevant rights holders for the use of such User Content on the social media platforms. Finally, you agree and acknowledge (and confirm that you have notified and obtained the consent of all relevant rights holders) that such content may be disseminated "virally" (by word of mouth) through third-party networks, and we shall bear no liability for such use.

The User Content that you post on this Website is entirely your choice and at your own risk. However, we would like to draw your attention to the fact that User Content must not violate any applicable laws or generally accepted moral standards, and must not infringe upon the rights of others. Therefore, we reserve the right to remove any User Content that is clearly unlawful and/or violates generally accepted moral standards and/or infringes upon the rights of others at any time.

If any User Content is found to violate applicable laws and/or generally accepted moral standards and/or the principles stated on this Website and/or infringes upon the rights of others, please notify us at: kefu@jala.com.cn.

Website Forum

We provide a section on this Website that allows you to communicate with other users (the “Website Forum”).

Use of the Website Forum must comply with applicable laws, generally accepted moral standards, the stated principles of this Website, and the rights of others.

If any communication clearly violates applicable laws and/or generally accepted moral standards and/or the principles stated on this Website and/or infringes upon the rights of others, please notify us at: kefu@jala.com.cn.

Website Information

We make every effort to provide you with accurate and timely information. However, owing to the technical limitations of Internet data transmission, we cannot guarantee the absolute accuracy of all the data contained on this Website.

Furthermore, we emphasize that the information provided on this Website may contain inaccuracies or omissions, especially in the event of third-party intrusion. If any errors or omissions are discovered, please notify us at: kefu@jala.com.cn.

Product and Service Information

Unless otherwise stated, the products and services displayed on this Website do not constitute a sales offer but rather a general presentation of our products and services available nationwide.

Advice and Diagnostic Tools

The advice and/or diagnostic tools provided on this Website are simplified simulations designed to help users obtain expert-level cosmetic guidance.

The indicative information transmitted by the user cannot substitute for a medical diagnosis, clinical consultation, or medical treatment.

Therefore, we cannot guarantee your complete satisfaction with the advice provided by such tools, and we accept no responsibility for your use of them.

For further information or in case of questions, we recommend that you consult your personal physician and/or contact us at: kefu@jala.com.cn.

Hyperlinks

Hyperlinks on this Website may lead you to Websites published by third parties that are beyond our control. These hyperlinks are provided solely for your convenience in browsing the internet, and if you choose to access such third-party websites, you do so at your own risk. If you wish to create a hyperlink to this Website, you must you must request authorization in advance by emailing us at: kefu@jala.com.cn.

Cookies

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you access the internet—including our Website. Please refer to our Cookies Policy for more information, including how to set or delete cookies （/index.html/about/cookie.html）。

Privacy policy

For more information on how we collect and use your personal information, please refer to ourPrivacy Policy (/index.html/about/yinsi.html).

Modification of Website Content and Revision of Terms of Use

We may modify the content and information on this Website and revise these terms of use, for reasons including, but not limited to compliance with applicable new laws and/or regulations, and/or enhancement of the Website. Any modifications and/or revisions will be incorporated into these terms of use.